The client takes advantage of psychological counseling from the counselor. The client and counselor can jointly formulate a concern for the counseling. The joint work includes one or more sessions, depending on the booking, and upon request also other working methods such as relaxation exercises (e.g. progressive muscle relaxation) to improve sensory, mental and/or body awareness.

The counseling includes, among other things, aggression reduction, emotion processing, mental and physical relaxation, personality development, resource activation and goal setting, stress management, grief processing as well as coping with all types of psychosocial crises and/or problems.

The counseling sessions take place exclusively online via video telephony or by telephone. The preferred language for counseling is German, however I also offer counseling in English upon request and by arrangement.

The service does not relate to the determination, cure or alleviation of disorders with disease value or the healing treatment of mental disorders. Instead, the focus is on coping with and overcoming emotional, mental or social conflicts as well as other purposes outside the field of healing arts (cf. Psych. Th. G. §1 Para.3 Sentence 3).

The duration of a counseling session is usually 60 minutes. There are three different 60-minute sessions. The higher-priced session is usually for coaching, followed by couples counseling. The lower-priced 60-minute session is usually for an individual person. When two 60-minute sessions are combined, this results in a double session of approximately 120 minutes. The specified times and prices in the price list also apply to packages.

The costs amount to €112 for a 60-minute individual session, €125 for a 60-minute couples session, and €150 for a coaching unit. Prices for packages can be found daily on the website. The fee is inclusive of VAT. The same costs apply for appointments that take place after 5:00 PM or on weekends. The costs for the initial consultation and the final session each correspond to 100% of the fees for a regular unit.

The fee is due in advance.

The booked services (packages, individual sessions, coaching or couples counseling) have a validity period of six (6) months. The period begins on the day of binding booking. After the six months expire, the claim to services not yet used expires without replacement.

Counseling takes place exclusively via video telephony or by telephone. Counseling sessions must be booked by the client exclusively through the appointment calendar on the website HalloPsychologe.eu. After each booking, the client subsequently receives an invoice by email. If the client does not receive the invoice immediately after booking, the counselor can, as needed, issue a new invoice, but this is not mandatory. The available payment methods correspond to those that are currently marked as available on the website HalloPsychologe.eu.

The client should note that the services of psychological counseling are not reimbursed by statutory health insurance.

The counselor cannot guarantee that the success sought by the client or the achievement of any set goals in the joint work are assured. Nevertheless, both parties commit themselves to the best of their knowledge and using all available means and abilities to promote the success of the counseling. The determination of the desired goals, the selection of discussion topics and the implementation of the developed solution approaches are the responsibility of the client.

The duration of counseling depends on the number of sessions booked. However, to pursue certain goals, it is recommended to hold counseling sessions of several sessions (see also § 2 Counseling Units, Counseling Location, Fees, Payment Conditions).

The counseling contract can be terminated 48 hours before the next session. In case of termination during the session, the session fee remains unaffected.

Appointments are arranged and booked independently by the client on the website HalloPsychologe.eu. If the client appears late for a scheduled appointment, the treatment time will be shortened accordingly.

The booked treatment appointments are fixed appointments that are exclusively reserved for the client. If the client misses a scheduled appointment without timely cancellation, they will owe the counselor the fee for this session in the amount of 75% of the agreed fee.

This payment obligation is waived if the counseling appointment was cancelled at least 48 hours in advance or if it had to be cancelled at short notice due to a serious event. In the latter case, the client should inform the counselor early about the impediment and possibly provide corresponding proof.

If the client cannot attend a scheduled appointment, they must inform the practice in writing, by email or by telephone about the impediment, whereby the customer provides their name, the treatment date and time.

Appointments can be rescheduled up to 3 (three) hours before the appointment, but in this case too the counselor should be informed early about the impediment. If there are more than 3 (three) appointment reschedulings, the counselor reserves the right to terminate the contract with the client.

The counselor commits to maintaining confidentiality towards third parties. The duty of confidentiality begins from the first contact. Information may only be passed on to third parties, including the partner in couples counseling, after written consent from the client. However, the duty of confidentiality does not extend to situations where suspected crimes must be prevented or prosecuted or when it concerns the protection of more important legal interests. The duty of confidentiality does not include the right to refuse testimony that would come into effect during psychotherapy or medical treatment.

If suicidal actions are announced and the ability or willingness to contact a specialist, therapist or clinic is lacking, the counselor will immediately involve the competent authorities to ensure the client's safety as best as possible and prevent potential endangerment.

The client assures that they do not suffer from any illness or disorder that impairs their legal capacity or that currently opposes counseling for medical-psychological reasons.

If the client is currently receiving psychotherapy or such has been recommended, this must be communicated to the counselor immediately. The client permanently informs the therapist of the psychotherapy about the counseling (type, topics, goals, etc.). If the therapist does not agree to the counseling, it will be terminated immediately.

If the counselor gains the impression during the counseling session that the client shows psychiatric abnormalities or is confused, the counseling session can be terminated with the request to seek appropriate treatment.

Likewise, clients who are under the influence of drugs and/or whose questions are based on criminal offenses can be rejected by the counselor and the counseling session will consequently be terminated.

The counselor documents and archives the course as well as relevant findings of the counseling sessions, including the anamnesis form, topic-specific questionnaires and notes on the contents, results and agreements of all counseling sessions. Additionally, the client's personal data is stored to the extent necessary for billing, service provision and bookkeeping. This personal data includes first name, last name, telephone number, email, address, billing address, type of payment, payment information and bank details.

The client agrees to the collection and archiving of this data.

The place of jurisdiction is Schwäbisch Hall.

Mr. Patric Pförtner (counselor) is liable to the client only up to the amount of the paid counseling fee for any damages that allegedly or actually arise from the joint work.

The client acknowledges that they are fully responsible for their physical and mental health throughout the entire counseling process, both during the individual counseling session and during the time between individual counseling sessions. They acknowledge that all steps and measures undertaken by them within the framework of the counseling sessions are only within their own area of responsibility. They commit to reporting to Mr. Pförtner about actions with far-reaching consequences and to discuss these in advance.

Should a provision of this contract be or become invalid, the contract remains valid in all other respects.